Privacy Policy

At CarysilShop.com, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you interact with our website. CarysilShop.com is intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. Where required under applicable law, including the Digital Personal Data Protection Act, 2023 (DPDP Act), we will seek your explicit consent before collecting or processing your personal data. Such consent will be obtained through a separate consent mechanism (such as a cookie consent banner or a consent notice at checkout) and not merely by your use of this website.

1. Information We Collect

When you use CarysilShop.com, we may collect the following information:

  • Personal Information: Name, email address, phone number, shipping and billing address, and payment details.
  • Account Information: Login credentials, order history, and saved preferences.
  • Device & Usage Data: IP address, browser type, device information, pages visited, and time spent for analytics purposes.
  • Communications: Emails, messages, or calls made to our customer support team.

2. How We Use Your Information

Your data helps us:

  • Process and fulfill orders placed through CarysilShop.com.
  • Provide customer support and respond to inquiries.
  • Send updates about your order, shipping, and promotional offers.
  • Improve website functionality and user experience.
  • Comply with legal obligations or resolve disputes.

We do not sell or rent your personal data to third parties.

3. Payment Security

All payment transactions are securely processed through the Razorpay Payment Gateway, which uses advanced encryption and fraud detection. We do not store your credit/debit card information on our servers.

4. Cookies

CarysilShop.com uses cookies and similar technologies to personalize your experience, analyze website traffic, and enhance performance. You can control cookie preferences through your browser settings. In accordance with the DPDP Act, 2023, we will display a cookie consent banner when you first visit our website. Non-essential cookies (such as analytics and advertising cookies) will only be activated upon your explicit consent. You may withdraw your cookie consent at any time through the cookie preference settings on our website.

5. Third-Party Services

We may share limited data with trusted logistics partners for order delivery and with email/SMS providers for order updates and promotional communication. These partners are bound by strict confidentiality agreements.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

  • Access, update, or correct your personal information.
  • Request deletion of your data, subject to business or legal requirements.
  • Opt-out of marketing communications at any time.
  • Withdraw consent for processing of your personal data at any time, without affecting the lawfulness of processing carried out prior to such withdrawal.
  • Lodge a complaint with the Data Protection Board of India, once it becomes operational under the DPDP Act, 2023.

To exercise any of these rights, contact us at: hello@carysil.com

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

9. Contact Us

For questions regarding this Privacy Policy or your personal data, please reach out to:

Email: hello@carysil.com
Phone/WhatsApp: +91 75069 90911 (Monday to Saturday: 09:00 AM to 05:30 PM)

10. Grievance Officer (DPDP Act, 2023)

In accordance with the Digital Personal Data Protection Act, 2023 and the rules thereunder, the details of our Grievance Officer are as follows. If you have any grievance relating to the collection or processing of your personal data, you may contact the Grievance Officer:

Name: Carysil Shop

Email: hello@carysil.com

We will endeavour to address your grievance within 30 days of receipt. If you remain unsatisfied with our response, you may escalate your complaint to the Data Protection Board of India once the Board becomes operational. Details of the Board will be available at www.meity.gov.in.