Privacy Policy
At CarysilShop.com, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you interact with our website. CarysilShop.com is intended for individuals aged 18 and above. We do not knowingly collect personal information from minors.
1. Information We Collect
When you use CarysilShop.com, we may collect the following information:
- Personal Information: Name, email address, phone number, shipping and billing address, and payment details.
- Account Information: Login credentials, order history, and saved preferences.
- Device & Usage Data: IP address, browser type, device information, pages visited, and time spent for analytics purposes.
- Communications: Emails, messages, or calls made to our customer support team.
2. How We Use Your Information
Your data helps us:
- Process and fulfill orders placed through CarysilShop.com.
- Provide customer support and respond to inquiries.
- Send updates about your order, shipping, and promotional offers.
- Improve website functionality and user experience.
- Comply with legal obligations or resolve disputes.
We do not sell or rent your personal data to third parties.
3. Payment Security
All payment transactions are securely processed through the Razorpay Payment Gateway, which uses advanced encryption and fraud detection. We do not store your credit/debit card information on our servers.
4. Cookies
CarysilShop.com uses cookies and similar technologies to personalize your experience, analyze website traffic, and enhance performance. You can control cookie preferences through your browser settings.
5. Third-Party Services
We may share limited data with trusted logistics partners for order delivery and with email/SMS providers for order updates and promotional communication. These partners are bound by strict confidentiality agreements.
6. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
You have the right to:
- Access, update, or correct your personal information.
- Request deletion of your data, subject to business or legal requirements.
- Opt-out of marketing communications at any time.
To exercise any of these rights, contact us at: hello@carysil.com
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.
9. Contact Us
For questions regarding this Privacy Policy or your personal data, please reach out to:
Email: hello@carysil.com
Phone/WhatsApp: +91 99797 93333 (Monday to Saturday: 09:00 AM to 05:30 PM)